Effective Date: 24.12.2024
We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or interact with us.
1. Data Controller
The data controller responsible for your personal data is:
YumCha OÜ
Narva mnt 1, 10111 Tallinn, Estonia
Email: info@yumcha.ee
2. Data We Collect
We may collect and process the following types of personal data:
1. Information You Provide:
• Name, email address, phone number, and billing/shipping address (e.g., when placing an order or contacting us).
• Payment details (processed securely through third-party payment processors).
2. Automatically Collected Information:
• IP address, browser type, device type, and browsing behavior (e.g., via cookies or analytics tools).
3. Data from Third Parties:
• Information from social media platforms when you interact with our pages or ads.
3. How We Use Your Data
We use your personal data for the following purposes:
1. Order Processing:
• To process and fulfill your orders, including payments, shipping, and notifications.
2. Customer Support:
• To respond to inquiries, provide support, or handle returns and refunds.
3. Marketing:
• To send promotional materials, newsletters, or updates (with your explicit consent).
4. Analytics:
• To improve our website and services by analyzing user behavior.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
• Contractual Obligations: To fulfill your orders and provide requested services.
• Legitimate Interests: For marketing, fraud prevention, and improving our services.
• Consent: For sending marketing communications (which you can withdraw at any time).
5. Data Sharing
We do not sell your personal data. However, we may share your data with trusted third parties, including:
• Service Providers: For payment processing, delivery, and hosting services.
• Legal Authorities: When required by law or to protect our rights.
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined above or as required by law.
• Order information: Retained for 7 years for accounting compliance.
• Marketing data: Retained until you opt-out or withdraw consent.
7. Your Rights
Under GDPR, you have the following rights:
1. Access: Request a copy of your personal data.
2. Correction: Correct any inaccurate or incomplete data.
3. Erasure: Request the deletion of your personal data.
4. Restriction: Limit the processing of your personal data.
5. Data Portability: Request your data in a machine-readable format.
6. Objection: Object to data processing for legitimate interests or marketing.
To exercise your rights, contact us at [Your Contact Email].
8. Cookies
We use cookies to improve your browsing experience and for analytics.
• Essential Cookies: Necessary for the functionality of our website.
• Analytics Cookies: Used for tracking user behavior (Google Analytics).
• Marketing Cookies: Used for personalized ads.
You can manage or disable cookies through your browser settings.
9. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction. These measures include:
• Secure servers and encryption for payment transactions.
• Access controls to restrict data access to authorized personnel only.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to read their privacy policies.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@yumcha.ee
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Updated on 24.12.2024